Role - Karen Nelson, Facilitator and Consultant

Background - Drawing on available research, planning work already completed and the input of all staff, develop a 3 year strategic plan and annual operating plan. In doing so, pull into the plan key aspects of the organisation not previously included e.g. brand plan, capacity plan and financial forecast.

'Karen was able to bring diverse and passionate views together, using strengths within the team, into a Business Plan owned by Hospice staff. ... I compliment Karen on her ability to understand and quickly gain knowledge of the service we provide, her ability to be inclusive yet with a vision and depth of knowledge to lead us forward. This required a sense of humour, attention to detail and with a very tight timeframe the ability to keep to deadlines and motivate others to do the same. Funding dilemmas were addressed and discussed with outcomes suggested; she knew the challenges of the health industry. “A true leader knows how to have the team follow, see the vision and complete the journey” - Karen lead us to this conclusion with aplomb.' HOSPICE WAIKATO CEO, Elizabeth Bang, 2007 -2010